Banning and deleting an account
Finding a member, reading their record, and the two heavy actions on it: banning an account and deleting one. Support can open this screen to help someone; only moderation should use the buttons.
Moderator and support both reach this screen, because support needs to look a member up to answer a question. Seeing the ban and delete controls is not the same as owning them.
Steps
- 1
Open Community → Users.
You should see · The member list ① with tabs for all users and for new signups.
What it means · The New signups tab is the same data filtered by join date. It is where a wave of fake accounts shows up first.
- 2
Open a member to see their full record.
You should see · Their profile, activity and content in one place, with the moderation controls alongside.
What it means · Read the record before acting. A single report against an account with a year of ordinary activity usually is not what it looks like.
- 3
Use Ban when an account must stop, and record a reason.
You should see · A confirmation asking for the reason.
What it means · The reason is not just for us. A banned member is told their account is banned, so write something you would be willing to have read back to you.
⚠ A ban takes effect immediately and the member can tell. Do not use it to "pause" an account while you investigate.
How to tell it worked
- ✓The member's status in the list reflects what you did.
- ✓A banned member can no longer sign in, and sees the reason you gave.
Problems
You cannot find a member by name
Why · Display names are not unique and members change them.
Fix · Search by the email address they signed up with instead.
You banned the wrong account
Why · Bans are reversible, but the member has already seen it.
Fix · Lift it from the same screen, and tell them what happened rather than leaving them to guess.
You are support and the button is refused
Why · Support can read this screen; the moderation actions belong to the moderator role.
Fix · Hand it to moderation with what you found.
What cannot be undone
- ⚠ A deleted account is scheduled for removal, and the content attached to it goes with it. Ban first and delete only when you are certain.
- ⚠ The member is shown the ban reason you type. It cannot be edited after the fact.