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Working the reports queue

Everything members have flagged — posts, videos, comments, accounts — in one queue with who reported it, why, and what you decided.

Who can use this
Moderator

The moderator role. This is the front door to moderation; the individual Posts, Videos and Comments screens are for when you already know what you are looking for.

Steps

  1. 1

    Open Moderation → Reports.

    Open Moderation → Reports.

    You should see · A table ① with a row per report: what kind of thing it is, the target, who reported it, the reason they gave, and the status.

    What it means · One piece of content can be reported many times and each report is its own row. A target appearing repeatedly is a stronger signal than any single reason.

  2. 2

    Filter by status to separate new reports from ones already handled.

    Filter by status to separate new reports from ones already handled.

    You should see · The list narrows; the columns stay the same.

    What it means · Work the unhandled ones. A report you leave open stays visible to every other moderator, so your note is how they know you have looked.

  3. 3

    Open a report to see the reported content and record a decision.

    Open a report to see the reported content and record a decision.

    You should see · The reported item with the reporter's reason, and a note field for what you decided.

    What it means · Write the note even when you take no action. "Checked, within guidelines" stops the next moderator re-reviewing the same thing, and it is the only record of why something was left up.

How to tell it worked

  • ✓The report's status reflects your decision.
  • ✓Your note is visible to the next moderator who opens it.

Problems

The reported content is already gone

Why · Someone else actioned it, or the member deleted it themselves.

Fix · Close the report with a note saying so, rather than leaving it open.

The same target keeps coming back

Why · Taking down one post does not stop the account posting again.

Fix · That is when to look at the account itself — see the user moderation chapter.

What cannot be undone

  • ⚠ Taking content down is visible to the person who posted it.

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