What a Support admin can do
The Support role owns helping an individual member with their account and their bookings. This is the tour: what appears in your sidebar, what each part is for, and where the detailed chapter for each job lives.
You can open a member's record to help them, and the same screen carries the moderator's ban and delete controls. Being able to see a button is not permission to press it — those belong to moderation.
Before you start
- · An admin account with the support role, added by a super admin from the Team screen.
Steps
- 1
Sign in and look at the sidebar ①.
You should see · Commerce — Bookings. Community — Users.
What it means · The sidebar is built from your roles, so what is not there is not something you can reach. It is a courtesy, not the lock: the real gate is on the server, and typing a URL you have no role for is refused with a 403 whatever the menu shows.
- 2
Read the dashboard ①.
You should see · Today's numbers and a strip of anything waiting for attention.
What it means · The dashboard is the one screen every role can open, so it shows you only what your roles already let you see elsewhere.
- 3
Open Settings → Two-factor login ① at least once.
You should see · Your own security settings, including where you enrol a second factor.
What it means · This is the one page an admin can always reach, even before enrolling. On production a second factor is required, so an un-enrolled admin lands here and goes no further until it is set up.
How to tell it worked
- ✓Your sidebar matches the sections listed above.
- ✓You can open each of them without being refused.
Problems
A section listed here is missing from your sidebar
Why · Your account does not actually hold the support role, or holds a different one.
Fix · Ask a super admin to check the Team screen — the role list there is the truth.
You can see a menu but the page says you have no access
Why · The sidebar is generous by a screen or two where one role needs another's lookup. The server decides.
Fix · Nothing to fix — that screen is not yours. Ask whoever owns it.