Finding and fixing a booking
Every booking in the system, and the slots they were made against. This is the screen for "I booked a class and something went wrong".
The support role. The Manage slots tab creates and edits the sessions coaches teach, so treat it as the coach's calendar rather than yours.
Steps
- 1
Open Commerce → Bookings.
You should see · A table ① of bookings with the member's name, email and phone, the coach or place, the date and time, and the status.
What it means · Members who booked signed out are here under the details they typed, not under an account. If a name search fails, the email is the reliable key.
- 2
Switch to Manage slots to see the sessions behind the bookings.
You should see · The slots themselves, with their capacity and how many seats have gone.
What it means · A booking points at a slot. Changing a slot's time moves everyone already booked on it, so this tab affects real people's calendars.
⚠ Editing a slot changes it for everyone already booked on it.
- 3
Read the capacity and booked count together.
You should see · Capacity is the ceiling; booked is what has gone.
What it means · A class showing "Full" to members is capacity and booked being equal. Raising capacity reopens it immediately — which is fine for an online class and usually not for a room.
How to tell it worked
- ✓You can find any member's booking from their email address.
- ✓The slot's booked count matches what the member and the coach both see.
Problems
A member says they booked but nothing is here
Why · They used a different email, or the payment never completed so the seat was released.
Fix · Search the email they gave you, then check whether the slot has free capacity again — a 15-minute payment hold that expired looks exactly like this.
A class is full but the coach says there is room
Why · Capacity on the slot is lower than the room the coach has.
Fix · Raise the capacity on the Manage slots tab, after confirming with the coach.
What cannot be undone
- ⚠ Changing a slot's time or capacity affects every booking already made against it, with no notice to those members from this screen.