Booking a class

Finding a class on baojai.com and booking a seat, from the class list through to the booking reference. Works for free and paid classes alike. Browsing needs no account; booking does.

Who can use this

The class list and the class page are open to everyone. Booking is not: if you are signed out, the Book button sends you to sign in and then brings you straight back to the same confirmation page. A booking has to belong to an account, otherwise you could not get into your own live room.

Before you start

· A Baojai account, signed in. If you are not, you will be asked part-way through.

Steps

1
Go to baojai.com and open Classes.
You should see · The heading ① "Upcoming classes" with the search box ② above the list.
What it means · The list only ever holds classes that have not started yet. A class you attended last week is not missing or deleted — it is simply past.
2
Narrow the list with ① the date filters and ② format (Online / In person) or free-only.
You should see · The active filter is marked, and a row of chips appears showing what is applied so you can drop them one at a time.
What it means · Filters live in the URL, so you can copy the address and send someone the exact list you are looking at — and the browser Back button undoes one filter at a time.
3
Tap the class you want to open its page.
You should see · The class title ① with its date, coach and details, and a booking card carrying the ② "Book this class" button.
What it means · "Full" means every seat is taken. A date instead of a button means booking has not opened yet — come back then. Some free classes have no booking button at all: read the "How it works" box, which tells you to return 15 minutes before the start and press Join.
4
Press "Book this class".
You should see · The Confirm booking page, with a summary of the class on top and the booking form ① below it.
What it means · Pressing this books nothing yet — no seat is taken and no money moves. The seat is only claimed at the confirm step. If you are signed out you will be asked to sign in here first, and returned to this same page afterwards; you do not have to pick the class again.
5
Check your name ① and email ②.
You should see · Both are filled in already, each tagged "From account".
What it means · Signed in, these come from your profile. Type over them if you want a different name in this class. The email is not a delivery address — Baojai does not email booking confirmations — it is how the booking is identified if you ever have to ask the team about it, so a typo here makes your own booking harder to find.
6
Tick the privacy consent box ①.
You should see · The confirm button ② stops being greyed out.
What it means · Until it is ticked the confirm button cannot be pressed at all. If pressing the button seems to do nothing, scroll up and check this box.
7
Press the button at the bottom.
You should see · It reads "Confirm booking" for a free class, or "Continue to payment" for a paid one.
What it means · A paid class goes on to the payment page and **your seat is held for 15 minutes** while you pay. Miss that window and the seat is released to someone else and you start again.
⚠ Do not close the window while paying — the hold is only 15 minutes.
8
Read the confirmation.
You should see · "You're in", a summary of the class, coach, time and format, then a "What happens next" box and the ① "Go to My classes" button.
What it means · The "What happens next" box is the part to remember: come back 15 minutes before the class and a Join button appears, turning green once the coach opens the room.
9
Scroll down and keep the booking reference ①, the code starting BJ-.
You should see · A "Booking reference" box with the code ① and a ② "Manage or cancel this booking" link.
What it means · The BJ- code is your proof of booking — quote it if you contact the team. Link ② is the direct way to view or cancel this one booking; if you close the page, "My classes" gets you to the same place.

Every field explained

Full nameRequired

The name the coach will see on the attendee list.

If it is wrong · The coach may not find you on the list when checking people into the room.

Example: Somying Jaidee

EmailRequired

How this booking is identified. Support searches by it, and it is the reliable key when a display name has changed.

If it is wrong · Nothing warns you, because nothing is emailed. The booking still exists — find it under "My classes" — but the team will not be able to look it up by the address you meant to type.

Example: you@email.com

PhoneOptional

A number to reach you on, used only if something about this class needs a call.

Note to coachOptional

Anything the coach should know in advance — an injury, a request.

Privacy consentRequired

Confirms Baojai may store your name, email and phone to manage this booking and contact you about this class.

If it is wrong · Without it the confirm button stays disabled.

How to tell it worked

✓The page becomes "You're in" with a summary of what you booked.
✓A "Booking reference" box shows a code starting BJ-.
✓"Go to My classes" lists the class you just booked.

Problems

The button says "Full"

Why · Every seat on that session is taken.

Fix · Go back to Classes and look for another session from the same coach, or tap the coach's name on a class card to see only their classes.

Pressing Book sends you to a sign-in page

Why · Booking needs an account. Browsing does not.

Fix · Sign in or sign up; you are returned to the same confirmation page and do not start over.

Payment took longer than 15 minutes and the seat was lost

Why · The seat is held only for the length of the payment window.

Fix · Start again from the class page with your card details ready.

You are waiting for a confirmation email

Why · None is sent. Baojai confirms a booking on screen and then through in-app notifications and push — there is no booking email at all.

Fix · Keep the BJ- reference from the success page, and use "My classes" to check the booking whenever you want. Turn on notifications in the app to get the reminder before the class starts.

A class someone sent you is not in the list

Why · It has already started, or a filter you left on is hiding it.