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Undoing a deletion

Almost nothing you delete in this console disappears straight away — it goes here first. Trash is the one screen every role can open, because an editor who removed the wrong place has to be able to put it back without finding a super admin.

Who can use this
Super adminMarketingModeratorSupportEditorReviewer

Everybody, but not to the same contents. The list is filtered by what your roles already let you see elsewhere, so a marketer finds deleted banners and products here and never the accounts a moderator deleted.

Steps

  1. 1

    Open Trash at the bottom of the sidebar.

    Open Trash at the bottom of the sidebar.

    You should see · The things ① you and your colleagues have deleted, each with what it was, who removed it and when.

    What it means · This is not a global bin. What you are looking at is the subset your roles cover, which is why two admins can open this screen and see different lists — neither of them is wrong.

  2. 2

    Find the item and restore it.

    Find the item and restore it.

    You should see · It leaves this list and is back wherever it came from.

    What it means · A restore puts the item back in the state it was deleted in, not the state it was in before your last edit. If you deleted it to undo a bad change, restoring brings the bad change back with it.

  3. 3

    Note how long you have.

    You should see · Items carry the date they are scheduled to be removed for good.

    What it means · Trash is a grace period, not storage. Once that date passes the item is gone and no admin can bring it back — so "I will deal with it later" has a deadline.

How to tell it worked

  • ✓The item is off this list.
  • ✓It appears again in the section it belongs to.

Problems

What you deleted is not in the trash

Why · Either it was a kind your roles do not cover, or that action was a real delete rather than a soft one.

Fix · Ask an admin whose role owns that section to look. If it is genuinely gone, check the Activity log for what happened.

You can see the item but not restore it

Why · Reading the list and acting on an item are governed separately.

Fix · Hand it to whoever owns that section.

Two admins see different things here

Why · Correct and deliberate — the list is filtered by role.

Fix · Nothing to fix. Ask the person whose role covers the missing kind.

What cannot be undone

  • ⚠ After the scheduled removal date the item is permanently gone. Nothing in this console brings it back.

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