Creating and tracking coupons
Discount codes: making them, seeing which ones are being used, and when each expires. Redemptions are the only honest measure of whether a campaign reached anybody.
The marketing role. You can look coaches up from the coupon builder, but you cannot open or edit a coach — the lookup is read-only and deliberate.
Steps
- 1
Open Commerce → Coupons.
You should see · The coupon list ① with each code, the coach it belongs to, its status, how many times it has been redeemed and when it expires.
What it means · The redemptions column is the campaign result. A code with none after a week did not reach anybody, whatever the send report said.
- 2
Press Create coupon.
You should see · The creation form ①.
What it means · The code is what members type, so it is worth being deliberate: short, unambiguous, and impossible to confuse a zero with an O.
- 3
Open a coupon to see who redeemed it.
You should see · Its detail page with the redemption history.
What it means · This is the only place the individual redemptions are visible. The list page shows the count, not the people.
How to tell it worked
- ✓The new code appears in the list with a status of active.
- ✓A member entering the code in the app gets the discount.
Problems
A member says the code does not work
Why · It has expired, or it has hit its redemption limit.
Fix · Open the coupon and check the expiry and the redemption count against its limit.
You need to stop a code immediately
Why · Codes do not have a delete that un-does past redemptions.
Fix · Expire it. Redemptions already made stay valid — that is the point of a record.
What cannot be undone
- ⚠ Redemptions that have already happened cannot be taken back by changing or removing the coupon.