Sending a push broadcast
Sending a push notification to members, and the log of everything that has been sent with how it landed.
The marketing role. You can list users to build an audience — that read is granted specifically for this picker and does not let you open anyone's record.
Steps
- 1
Open Messaging → Push broadcasts.
You should see · The history ① of past broadcasts with their title, audience, date and a Sent / Failed / Opted-out count.
What it means · Opted-out is not a failure. Those are members who turned notifications off, and they are counted separately so a large number does not read as a broken send.
- 2
Press Compose to write one.
You should see · Title, body and an audience picker offering all users or specific ones.
What it means · Both title and body are required. Write the title as the whole message — on a locked phone that line may be all anybody reads.
- 3
Choose the audience deliberately.
You should see · Either every member, or a list you pick.
What it means · "All users" means everybody with the app installed and notifications on, at whatever hour it is where they are. There is no scheduling and no staged rollout on this screen.
⚠ A broadcast sends the moment you confirm. It cannot be recalled, edited or cancelled.
How to tell it worked
- ✓The broadcast appears at the top of the history with its counts filling in.
- ✓A test device with the app installed receives the notification.
Problems
Sent is far lower than the number of members
Why · Only members with the app installed and notifications allowed can receive one.
Fix · Compare Sent with Opted-out before concluding anything is broken.
Failed is high
Why · Stale device tokens — people who uninstalled or changed device.
Fix · A steady small number is normal. A sudden jump is worth reporting.
You sent the wrong thing
Why · Nothing can be recalled. It is already on their phones.
Fix · Decide whether a correction is worth a second notification; usually it is not.
What cannot be undone
- ⚠ A broadcast cannot be recalled, edited or cancelled once confirmed. It is on every recipient's lock screen within seconds.
- ⚠ There is no scheduling and no test send on this screen — the audience you pick is the audience that receives it now.